Privacy Policy

This privacy policy applies to www.la-joyeuse.com, owned and operated by chambres d’hôtes La Joyeuse. This privacy policy describes how we collect and use data you provide on our website. It also explains the choices you have concerning our use of your personal information and how you can access and update this information.

Data Collection
The categories of personal data we collect for a reservation include:

Your first name, last name, email address, phone number, and home address.
Information about the stay, such as arrival and departure dates, room number, number of persons, and any notes provided by you.

Automatically Collected Data
When using our website, we also automatically collect data, including personal information. This includes data such as language settings, IP address, location, device settings, device operating system, log data, duration of use, requested URL, status report, user agent (browser version information), operating system, outcome (viewer or booker), search history, booker's reservation ID, and the type of viewed data. We may also automatically collect data through cookies.

A cookie is a small text file stored in the browser to remember certain data during your visit to our website.

The point is not solely that we place a cookie on your computer, but that other companies can do so as well. Due to our analytics package (Google Analytics), cookies are also placed by this company. These cookies may be used to track your behavior on the internet and show you targeted advertisements.

We don't want you to be tracked unwantedly, but we do need statistics to perform our work. Below are some actions you can take to take control:

Automatically disable 'third-party cookies' in the browser. Modern browsers (Chrome and Firefox) offer many options for this.
Indicate in the browser settings that you do not want to be 'tracked.'
You can always delete placed cookies from the browser. These can also be blocked per domain.

Processing Purposes
We use your personal data for the following purposes:

A. Reservations: We use your personal data to complete and process your online reservation.
B. Customer Service: We use your personal data to provide customer service.
C. Guest Reviews: We may use your contact information to invite you via email to write a guest review after your stay. This can help other travelers choose the accommodation that best suits them.
D. Marketing Purposes: To the extent permitted by law, we also use your data for marketing purposes. Where we use your personal data for direct marketing purposes, such as newsletters, you will find an Unsubscribe link if you no longer wish to receive these messages.

Legal Basis

Given the purposes of A and B, we base ourselves on the execution of a contract. The use of your data may be necessary for the performance of your contract with us. For example, if you use our services to book online, we use your data to fulfill and manage your reservation with us.
Given the purposes of C-D, we base ourselves on legitimate interests: we use your data for our legitimate interests, such as providing the most suitable content for the website, emails, and newsletters, to improve and promote our products and services and our website content, and for administrative, fraud detection, and legal purposes.
When using personal data for our legitimate interests, we always seek a balanced equilibrium between your rights and interests with the aim of protecting your data in comparison to our rights and interests.
When required by applicable law, we will ask for your consent before processing your personal data for direct marketing purposes.

If necessary in accordance with applicable legislation, we will ask for your consent. You can withdraw your consent at any time by contacting us at one of the addresses provided at the end of this Privacy Policy

If you wish to object to the processing under C-D but there is no direct opt-out mechanism available to you (for example, in your account settings), please contact us at info@la-joyeuse.com.

Data Sharing
The newsletter of chambres d’hôtes La Joyeuse is sent via the mailing provider Mailchimp.

If you sign up for the newsletter, you agree that the information you provide will be sent to Mailchimp for processing in accordance with Mailchimp's privacy policy as mentioned in Mailchimp's Terms of Service. Algemene Voorwaarden van Mailchimp.

Data Retention
We will retain your data, including personal data, for as long as we deem necessary to provide you with services, comply with applicable laws, resolve disputes with parties, and otherwise if necessary to enable us to conduct our operations, including detecting and preventing fraud or other illegal activities. All retained personal data is subject to this Privacy Policy. If you have any questions about a specific retention period for certain types of personal data we process about you, please contact us using the contact details below.

Options and Rights
We want you to have control over how we use your personal data. You can do this in the following ways:

You can ask us for a copy of the personal data we hold about you.
You can inform us of changes to your personal data, or ask us to correct the personal data we hold about you
You can ask us to delete, block, or restrict the processing of the personal data we hold about you, or object to the way we use your personal data.

When we use your personal data with your consent, you have the right to withdraw this consent at any time, subject to applicable law. Moreover, when we process your personal data based on legitimate interest or public interest, you have the right to object to such use of your personal data at any time, in accordance with applicable law.

We rely on you to ensure that your personal data is complete, accurate, and up to date. Please inform us immediately of any changes or inaccuracies in your personal data by contacting info@la-joyeuse.com. We will handle your request in accordance with applicable law. info@la-joyeuse.com. We behandelen uw verzoek in overeenstemming met de toepasselijke wetgeving.

Questions or Complaints
If you have any questions or comments about our processing of your personal data or if you wish to exercise the rights you have under this notice, you can contact us via info@la-joyeuse.com. You can also contact the Data Protection Authority with questions and complaints. info@la-joyeuse.com. U kunt ook contact opnemen met de Autoriteit Persoonsgegevens met vragen en klachten.

Changes to the Notice

This Privacy Policy will change from time to time. If you want to stay informed about changes to this Privacy Policy, we recommend visiting this page regularly. If we make significant changes or changes that affect you (for example, when we start processing your personal data for purposes other than those set out above), we will contact you before commencing such processing.

Chambres d’hôtes La Joyeuse

3, Place de la République

18370 Préveranges

Tel.: +33 6 12 18 86 21 / +31 6 46 63 45 22

E-mail: info@la-joyeuse.com